Home    General guide to renters

We come across numerous numbers of people that have difficulties when it comes to renting. Most often they don’t always know what to do when a problem arises.

Tenant’s and lessors or managers both have rights and responsibilities when taking part in a tenancy agreement. Some basic rules that may help you avoid problems.

General renting rules for tenants are as follows

  • Pay rent on time
  • Keep the place clean, tidy and undamaged
  • Keep to the terms of your tenancy agreement
  • Respect your neighbours’ right to peace and quiet
  • General renting rules for lessors or managers are as follows

Respect tenants’ privacy and comply with entry requirements

  • Carry out repairs and maintenance
  • Meet all health and safety laws
  • Lodge bond with the RTA
  • Rent Payments and Receipts

If you pay rent by cheque, and request a receipt when you make the payment, you must be given a receipt within three business days. If you pay rent by another method, your lessor, agent or provider must keep a rent payment record. If you request a copy of the rent record, they must give you a copy within seven days. It’s a good idea to keep copies of rent receipts, or your own record of rent payments. This can provide important evidence if you have a dispute about rent.

If the lessor, agent or provider fails to give you a rent receipt within the required time, or a copy of the rent payment record within seven days of your request, is an offence and they could be fined.

The rent receipt or payment record must include:

  • Your name
  • The address of the premises
  • The date the payment was received
  • The period of rent the payment covers
  • The amount paid
  • That the payment is for rent. In rooming accommodation, the receipt or record must also include:
  • Your room number
  • The individual amounts for accommodation and any other service (such as food or personal care)

Always check rent receipts to make sure the details are correct. It is always good practice to keep copies of rent receipts or a record of your rent payments. For cash payments, your receipt is probably the only record you have that the rent was paid. The lessor, agent or provider must keep copies of rent receipts and payment records for one year after the tenancy ends. If they do not, they could be fined.







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